Live chat outsourcing, with a dedicated agent
Outsourced live chat usually means a shared call-centre seat handling your customers between other companies’ queues. A dedicated live chat agent works only for you — in your tone, your systems, genuinely part of your team.
The better option
Don't just outsource the process — get someone dedicated to it
Traditional live chat outsourcing hands your work to a shared, anonymous team juggling dozens of clients. You get output, not a person. A dedicated agent learns your products and customers properly, so chat support feels like your own team — not an outsourced script. For the same price — often less — you can have a dedicated professional who works only for you, in your systems, to your process, doing more than the narrow task you were going to farm out.
| Traditional live chat outsourcing | Dedicated Aspire hire | |
|---|---|---|
| Who does the work | A shared team, rotating, split across many clients | One named person, working only for you |
| Scope | The specific task you outsourced — nothing more | Whatever you train them on, as your needs grow |
| Your systems | Their platform; you adapt to them | Your software, your process, your standards |
| Knowledge | Resets every time staff rotate | Learns your business once — and keeps it |
| Control | You get deliverables, not a team member | You manage priorities directly, like an employee |
| Price | Per-task or per-hour, scales with volume | One fixed monthly fee — from the same level |
The roles
Dedicated support roles you can build around
Customer Service Agent (Non Voice)from £950/mo
Virtual Assistantfrom £950/mo
Common questions
Live chat outsourcing, with a dedicated agent: FAQs
How much does live chat outsourcing cost?
A dedicated offshore live chat agent costs from £950 per month all-inclusive, full-time — versus £2,600+ per month for a UK hire, and unlike per-interaction services, you get a consistent person who knows your business.
Is a dedicated agent better than a shared chat service?
For brand consistency, yes. Shared services rotate agents who don't know your products; a dedicated agent learns your business and handles chat in your tone, in your own helpdesk software.
What can a live chat agent handle?
Pre-sales questions, customer support, order queries, basic troubleshooting, and lead capture — in your live chat tool (Intercom, Zendesk, LiveChat, etc.), escalating to your team when needed.
Do they work UK hours?
Yes — your agent works your business hours so chat is covered when your customers are active, in real time.
Related services
Explore more outsourcing options
See your exact saving in two minutes
Pick a role and level in the calculator — or book a 15-minute call and we'll scope it with you.