Logistics and transport businesses run on a constant stream of back-office work — proof-of-delivery chasing, customer updates, invoicing, order entry, and endless supplier and customer communication. It's high-volume, time-sensitive and process-driven: a natural fit for dedicated offshore staff.
POD and documentation chasing
Proof-of-delivery documents drive invoicing, and chasing them is relentless. A dedicated assistant runs this systematically, so PODs come back faster and invoicing isn't held up.
Customer updates and tracking queries
Customers want status updates and answers on deliveries. A dedicated agent handles these promptly in your systems, on UK hours, keeping service sharp without tying up your operations team.
Order entry and invoicing
Entering orders, raising invoices, and reconciling the paperwork is exactly the kind of accurate, repetitive work a dedicated hire does consistently — reducing errors and freeing your UK staff for exceptions.
Supplier and carrier communication
Coordinating with carriers, subcontractors and suppliers generates constant admin. A dedicated person keeps it moving and logged, so nothing slips through the cracks.
The margin angle
Logistics margins are tight and admin-heavy. Running the back-office at offshore cost — well below UK rates — directly improves the economics of every job without touching the physical operation.
See what a dedicated hire would cost you
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